Overview

Catastrophe Management Solution (CMS - a Pilot sister company) is looking for Customer Service Representatives for offices in Mobile Alabama

Responsibilities

CMS Customer Service Representatives

CMS is actively recruiting for customer service representatives, claims processors, and administrative support staff. Our centers provide support to insurance adjusters, insurance carriers and their customers during catastrophic events like hurricanes, floods, and earthquakes. This is not a licensed adjuster position.

CMS provides competitive wages and 401k, along with access to a Flex spending account.

Team members can provide a variety of services including:

Receiving first notice of loss inbound calls
Making initial contact calls and follow-up calls to Insureds
Tracking claims process and compliance
Researching prior losses
Notifying and updating agents
Monitoring faxes and e-faxes for proper distribution
System and software in-house training
Data Entry

Qualifications

Do you have the skills and knowledge we need?

Data-entry skills
Proficiency in Word and Excel
Problem-solving skills
Communication skills
Customer Service experience
Multi-Phone-Line experience
Call Center experience

Optional (But Desirable) Skills

Database applications
Estimating software knowledge
Multi-Lingual proficiency

If you are 19 years or older, possess the above qualities and are interested in the available benefits, you may be eligible to showcase your skills while assisting the country’s largest and best known insurance companies.

In addition to some combination of the above skills and abilities, the successful candidate will have a professional approach to the job, a strong work ethic, ability to track details while handling multiple tasks, ability to work with a team, and a commitment to providing the best possible service to customers.

Please note some criminal offenses may be a disqualifier for employment.

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CUSTOMER SERVICE: Representative - Mobile, AL